Introduction to Addressing Workplace Conflict

In the previous section, you learned how to manage interpersonal relationships with managers and co-workers. 

An important and related concept is addressing conflict in the workplace. Knowing how to raise issues and participate in a meaningful conflict discussion is a valuable skill that will help you become successful in the workplace – and in life!



In this lesson, you will learn:

  • How conflict can be positive
  • How conflict can be destructive
  • The five conflict resolution styles
  • Steps to enable positive conflict resolution
  • Factors to consider in a global economy

So, does the word “conflict” always conjure up a negative image in your mind? Well, continue on to the next page and listen to one of our experts elaborate on why conflict does not always have to be a win-lose situation.