Lesson Introduction

Many employers view your communication skills as a direct reflection of your ability to communicate within their organization. They expect their employees to engage in professional communication etiquette at all times. In this light, be sure you recognize that future employers will definitely be observing your level of professionalism during your job search process! They’ll be listening for communication professionalism on the phone, noticing it in your e-mail correspondence, and, perhaps, even examining your blogs, websites, and social media sites to see whether or not you’re presenting yourself professionally!

In this lesson, you will learn professional communication expectations and practices for:

  • E-mail etiquette
  • Telephone and cell phone etiquette
  • Fax etiquette
  • Blogs and social media sites
  • Cross-cultural communications

 Let’s move forward and begin our professional communication discussion with e-mail etiquette.